Shipping policy

Delivery

Ordered Products will be delivered through Pošta Slovenije d.o.o. within 1-3 business days, counted from the date of final confirmation of your order.

We are using delivery costs officially announced by Pošta Slovenije.

Delivery of products is also possible to other countries. In this case, contact us.

Delivery times and methods: Products will be delivered from 1 to 3 business days, counted from the date of final confirmation of your order.

The online store accepts orders 24 hours a day. All orders received from Monday to Friday to 12h will be realized on the same day. Orders received after 12:00 will be realized on the following business day. Orders received on Saturdays, Sundays and public holidays will be realized on the first working day. The prices of goods listed on the website do not include the cost of postage. If the product is no longer in stock at the time of ordering, the delivery period shall be extended in accordance with the delivery time of the goods by the manufacturer. The contractual partner for the delivery of shipments is Pošta Slovenije, but we can reserve the right to choose another delivery agent if this will enable it to fulfill the order more efficiently.

Purchase

Select the product you want to buy and click on the "Add to Cart" button. To the left in the shopping basket, the quantity and total amount of products ordered are shown. If you want to remove, reduce, or increase the ordered amount of a specific product, you will edit it in Cart.
You can start the order closure process by clicking on the Cart and the "Checkout" button. The online store guides you through the following steps:

Step 1 - Order overview

Step 2 - Enter contact details for delivery

Step 3 - Choose how to deliver if relevant

Step 4 - Choose payment method

Step 5 – Review the order; at this step you can check the accuracy of all data entered.

Step 6 - Completed order.

After the order is made, you will receive a summary of the products ordered by e-mail. The order sent can be cancelled by the customer within one hour of the order being placed. After the prescribed time, cancellation of the order is not possible. All costs incurred after the expiry of the applicable cancellation time shall be taken by the contracting authority of the goods. The customer's website always has information about the status and content of the order.

The contract for the purchase of ordered products between the buyer and the provider is irrevocably concluded at this stage. By clicking on the "Place order" button, you acknowledge that you are aware of the full text of the sales-payment terms listed here and that you have been specifically informed of these terms at the time of purchase.

The purchase agreement (order) in Slovenian is stored on the server in electronic form and accessible to the customer at any time in his user profile (My Profile).

The purchase agreement (order) binds the online store and the customer. If the buyer withdraws from the order/contract, under the Consumer Protection Act (paragraph 6, paragraph 43) he shall bear all direct costs arising from the shipment. If the customer orders products from an online store and then refuses or does not accept the shipment, he or she will bear the cost of postage in both directions. The price of postage is determined by the delivery service.

The provider issues an invoice to the customer on a durable medium, with down costs and instructions on how to withdraw from the purchase and return the products if necessary and possible.

Purchase history: If you want an insight into your purchase history, sign into the online store and click on "My Profile" at the top right. You can find your purchases under the "My Purchases" tab.

Payment method

Customers based in Slovenia may choose the following payment methods in the ordering process:

1.    by transfer to the seller's account after the invoice has been issued. In the case of a bank transfer, the buyer receives an invoice after the order has been confirmed, by e-mail, and the goods are dispatched to the buyer after receipt of the payment receipt or the transfer of funds to the seller's account. Bank account information: Ornamentico Group d.o.o., Koprivnik v Bohinju, 5 4264 Bohinjska Bistrica, IBAN: SI56 290 000052185178 in UniCredit Bank.

2.    payment using PayPal. If you choose to pay through the PayPal, you will be redirected to the process center at the PayPal. This is a secure system that allows payment by PayPal account to all registered users, as well as credit card payment to all unregistered users. On the payment page, enter your information, log into the payment PayPal, and confirm your payment. When you finish your payment, you'll be directed back to the Fleurdujour.shop web page. If there is a problem, you will have an error. This error may occur due to an error in entering data, an over-account balance, a PayPal payment block, and so on.